Managed Security Services in India & UAE.
Outsource the heavy lifting of day-to-day security operations to a CERT-In empanelled team. Managed SOC, managed EDR/XDR, managed vulnerability operations, managed identity hygiene and incident response — all under one SLA, one ticketing pane and one quarterly board report.
What are managed security services (MSSP)?
Managed security services outsource the day-to-day operation of your security controls — monitoring, detection, response, patching, and reporting — to a specialist provider. Macksofy runs MSSP engagements on your SIEM and endpoint stack, with SLAs and regulator-ready reporting for BFSI, fintech, and SaaS across India and the UAE.
An MSSP you can walk away from.
The usual MSSP trade is cheaper operations in exchange for a capability you can never take back in-house. We do not structure it that way, and the four points below are why.
It runs in your tenancy, on your data, with detection content you own. Ending the contract does not end the capability — that is the difference between outsourcing and renting.
For CERT-In, RBI and SEBI-regulated clients the full stack runs in-country, with data-localisation evidence produced on request.
Onboarding, not an 18-month hiring cycle. The baseline period exists so the MTTD and MTTR improvement is measured rather than asserted.
Monthly operations report and a quarterly business review, in the format CERT-In, RBI, SEBI, ISO 27001 and SOC 2 reviewers take as-is.
Four tiers, one accountable provider.
Most mid-market teams run two to four engineers against a couple of hundred assets across cloud, on-prem and SaaS. This is the pod that sits behind them.
- Predictable monthly cost vs. fully-loaded ₹3–5 Cr/yr for a 24×7 in-house SOC
- Coverage maturity in 30–60 days instead of 12–18 months of hiring
- Single accountable provider for SOC, EDR, IR, vuln-ops and reporting
- Quarterly board pack auditors and regulators accept as-is (CERT-In · RBI · SEBI · ISO 27001)
- ▸Alert triage against the agreed runbook
- ▸Enrichment, dedup and false-positive suppression
- ▸Escalation with context attached, not a ticket number
- ▸Scoping: one host or a foothold?
- ▸Timeline reconstruction across endpoint, identity and cloud logs
- ▸Containment recommendation against pre-approved playbooks
- ▸Use-case backlog worked by risk, not by vendor roadmap
- ▸Threat hunts aligned to your sector's actors
- ▸Noise tuning measured against the false-positive ratio
- ▸DFIR hours rolled into the contract, not quoted mid-incident
- ▸Forensic preservation and chain of custody where litigation is likely
- ▸Regulator notification support
Tier-1 and Tier-2 response times are contracted SLAs. Tier-3 and hunting run continuously against an agreed backlog rather than a clock.
Keep what your team is genuinely better at.
Your engineers know which server matters at quarter-end. We know what a Cobalt Strike beacon looks like at 3 a.m. Co-managed splits on that line, and pricing scales with the split.
| Function | Fully managed | Co-managed |
|---|---|---|
| SIEM, data and detection content ownership | You | You |
| Business context and asset criticality | Joint | You |
| Tier-1 alert triage | Macksofy | You |
| Tier-2 investigation | Macksofy | Macksofy |
| Tier-3 detection engineering | Macksofy | Macksofy |
| Threat hunting | Macksofy | Macksofy |
| 24×7 out-of-hours cover | Macksofy | Macksofy |
| Vulnerability operations | Macksofy | Joint |
| Containment execution | Joint | You |
| Incident command (High / Critical) | Macksofy | Joint |
| Board and regulator reporting | Joint | Joint |
No lock-in, by design · the SIEM runs in your tenancy and the rules, dashboards, historical logs and runbooks are yours. If the engagement ends, the capability stays.
Baseline first, so the improvement is measurable.
- ▸Asset and identity inventory · crown-jewel tagging
- ▸Risk baseline + control coverage gap analysis
- ▸SIEM / EDR / IDS / cloud-log connector mapping
- ▸Runbook + escalation matrix sign-off
- ▸MITRE ATT&CK coverage map (current → target)
- ▸Use-case backlog prioritised by risk + business impact
- ▸Custom detection rules · noise tuning · KPI baselining (MTTD / MTTR / false-positive ratio)
- ▸Tier-1 triage SLA 15 minutes · Tier-2 investigation SLA 30 minutes
- ▸Threat hunting cycles aligned to MITRE TTPs and your industry threat actors
- ▸Managed vulnerability operations: prioritisation, exception tracking, remediation chasing
- ▸Identity hygiene watch (stale accounts, MFA exceptions, privileged access drift)
- ▸DFIR retainer hours rolled into the MSS contract
- ▸Containment + eradication playbooks pre-approved with your IT team
- ▸Forensic preservation + chain-of-custody if litigation likely
- ▸Monthly operations report (MTTD, MTTR, top-10 risks, control gaps)
- ▸Quarterly business review with security leadership + finance
- ▸Annual program maturity assessment (NIST CSF / ISO 27001 alignment)
- ▸Evidence pack ready for CERT-In, RBI, SEBI, SOC 2 and ISO 27001 audits
What the run state actually caught.
Scope · 24×7 MSS across AWS + on-prem AD, 1,800 endpoints
Result · Detected and contained a ransomware-precursor (Cobalt Strike beacon) inside 22 minutes of initial access — domain compromise avoided
Critical — regulator notification not required; full forensic timeline delivered in 48 hours
Scope · Managed SOC + managed EDR + DFIR retainer
Result · MTTD reduced from 6.8 hours to 18 minutes over 90-day baseline period
Material — measurable risk reduction reported to board + SEBI System Audit
Open-source where it wins. Your licences where you have them.
Wazuh and ELK carry a lot of mid-market estates well. Where you have already bought Splunk, Sentinel, QRadar, CrowdStrike or SentinelOne, we operate inside those rather than migrating you for our own convenience.
Build it, run it, then test it.
SOC setup & SIEM engineering
The one-time build. Many clients buy this first, then transition into MSS for the run state — the contracts integrate cleanly.
Learn morePurple team exercises
Validates the detection coverage this service operates, and ships tuned rules while your analysts watch.
Learn moreDFIR
The retainer hours already rolled into this contract, available standalone if you need forensics without the run-state service.
Learn moreOutsourced security operations, priced like a utility.
MSS pricing scales with monitored asset count, log volume and required SLA. 12-month minimum, billed monthly. Share your environment size and we’ll send a tier-based proposal within 5 working days.
What the retainer covers
- 24×7 monitoring + Tier-1 to Tier-3 triage and investigation
- Managed EDR / XDR + managed vulnerability operations
- Incident response retainer hours (included)
- Monthly operations report + quarterly business review
- MITRE ATT&CK coverage map kept current
- Annual program maturity assessment
- Audit-ready evidence pack for CERT-In · RBI · SEBI · ISO 27001 · SOC 2
Sectors we operate in
Empanelled by CERT-In. Accredited by EC-Council.
“We've worked with three Big 4 firms before Macksofy. None found what their team did in our payments stack. The most actionable report we've received in a decade.”
“The CHFI training Macksofy delivered for our cyber cell raised investigation quality measurably. Practical, India-context-aware, and respectful of our operational realities.”
“Came in with zero security background. 5 weeks later I was running Burp Suite and Metasploit confidently. Cleared CEH on the first attempt.”
The questions procurement asks.
Where Macksofy delivers MSSP.
On-site engagements across India's BFSI, fintech, government and SaaS metros plus the UAE. Senior consultants fly from Mumbai BKC for kickoff, key reviews and exit briefings; remote weeks run through the rest of the engagement.
Macksofy delivers this work to the following standards and regulator requirements. Definitions and controls are sourced from the issuing bodies below.
Get a fixed-price proposal in 48 hours.
Tell us about your security need — pentest, audit, training or a wider engagement. A senior consultant will reply within a few business hours.
- CERT-In Empanelled
- EC-Council ATC · CompTIA Authorized
- Thousands of professionals trained
- India + UAE engagements